Terms of Use

Effective Date: August 24, 2026

These Terms of Use ("Terms") are a legally binding agreement between you and CloseFlow LLC dba BrokerKnight ("BrokerKnight," "we," "us," or "our"). These Terms govern access to and use of brokerknight.com, the BrokerKnight application, and related services that link to these Terms (collectively, the "Services").

By accessing or using the Services, creating an account, starting a trial, or accepting an order or subscription, you agree to these Terms and the BrokerKnight Privacy Policy. If you use the Services on behalf of an organization, you represent that you have authority to bind that organization, and "you" includes that organization.

If you do not agree to these Terms, do not use the Services.

1. Eligibility and Accounts

You must be at least 18 years old and legally able to enter into a binding agreement to use the Services. The Services are intended for business and professional use.

You agree to provide accurate account information, maintain the security of your credentials, promptly update account information, and notify us at lisa@brokerknight.com if you suspect unauthorized access. You are responsible for activity conducted through your account and for users whom you invite or authorize.

Brokerage owners and administrators are responsible for assigning appropriate roles, permissions, transaction access, and workspace access. You may not access another brokerage's information or use another person's account without authorization.

2. The Services

BrokerKnight provides tools that may support brokerage operations, transaction management, client and lead relationships, communications, documents, compliance organization, financial oversight, reporting, knowledge management, websites, marketing, integrations, and related workflows.

Features may change, improve, be replaced, or be discontinued. We may provide beta, preview, trial, AI-assisted, or experimental functionality that may be modified or withdrawn at any time.

BrokerKnight is a technology provider, not a real estate brokerage, attorney, accountant, tax advisor, lender, title company, escrow provider, or regulatory authority. The Services do not replace professional judgment, supervision, legal review, accounting review, or compliance with applicable laws, rules, contracts, licensing requirements, brokerage policies, and record-retention duties.

3. Brokerage and User Responsibilities

You are solely responsible for:

The accuracy, legality, quality, and completeness of information and content entered into the Services.
Obtaining required notices, permissions, consents, and legal bases to collect, upload, disclose, process, or communicate information about clients, prospects, agents, and third parties.
Supervising users and configuring roles, permissions, assignments, integrations, and portals appropriately.
Reviewing transaction deadlines, documents, calculations, reports, communications, and compliance materials.
Maintaining any records required outside BrokerKnight and meeting all professional, regulatory, contractual, and legal obligations.
Determining whether electronic communications, signatures, disclosures, advertising, AI-generated content, or third-party integrations are appropriate for a particular use.
Maintaining secure devices, email accounts, credentials, and backup or business-continuity procedures appropriate for your business.

4. Acceptable Use

You may not use the Services to:

Violate any law, regulation, court order, professional rule, contractual duty, or third-party right.
Access, use, disclose, or alter information without authorization.
Upload malicious code; probe or bypass security; disrupt the Services; or interfere with another user's access.
Send spam, unlawful marketing, deceptive communications, harassment, threats, discrimination, or infringing material.
Impersonate another person or misrepresent your identity, affiliation, authority, or communications.
Scrape, copy, reverse engineer, decompile, disassemble, or attempt to derive source code except where such restriction is prohibited by law.
Use automated systems in a manner that creates unreasonable load, circumvents usage limits, or harms the Services.
Resell, sublicense, or provide unauthorized access to the Services.
Use the Services or AI features to make unlawful decisions or to replace required professional review.

We may investigate suspected violations and suspend or terminate access when reasonably necessary to protect users, the Services, or third parties.

5. User Content and Data

As between you and BrokerKnight, you retain ownership of information, documents, images, communications, and other content you submit to the Services ("User Content"). You grant BrokerKnight and its service providers a limited, nonexclusive right to host, copy, process, transmit, display, and otherwise use User Content only as necessary to provide, secure, maintain, support, and improve the Services; comply with your instructions; and meet legal obligations.

You represent that you have the rights and authority needed to provide User Content and permit its use as described in these Terms and the Privacy Policy.

You are responsible for exporting or retaining copies of User Content required for your records. Subject to applicable law and any separate written agreement, we may delete or make User Content inaccessible after account termination or after a reasonable transition period.

Google Integrations, AI Features, and Limited Use

Third-party integrations are optional and may be governed by additional provider terms. You authorize BrokerKnight to exchange information with a connected provider only as needed to provide the feature you select.

When Gmail sending is connected, Gmail access is send-only. BrokerKnight uses the https://www.googleapis.com/auth/gmail.send scope only when a user composes, reviews, and affirmatively approves an email from a BrokerKnight workflow, and uses https://www.googleapis.com/auth/userinfo.email only to identify the connected Google account. BrokerKnight does not read or synchronize Gmail inbox content, including incoming replies, drafts, labels, mailbox contents, or Gmail attachments.

BrokerKnight uses the Google Calendar scope https://www.googleapis.com/auth/calendar.app.created only for BrokerKnight-created calendar events. Gmail and Calendar API data are not transferred to OpenAI or any other AI provider. Contact email addresses and stored correspondence are excluded from AI-provider payloads.

AI drafting operates only on eligible BrokerKnight-native or user-entered context. AI-generated text is returned for human review, and users must review and approve it before it is sent. BrokerKnight’s handling of Google API information complies with the Google API Services User Data Policy, including Limited Use requirements. Google API user data is not used to train, develop, or improve generalized or foundational AI models.

Integration availability depends on third-party providers. We are not responsible for provider outages, policy changes, account restrictions, data loss, or discontinued functionality outside our control. You are responsible for maintaining valid third-party accounts and permissions.

7. Artificial Intelligence

AI-assisted features may generate drafts, summaries, extracted information, recommendations, classifications, or other output. AI output can be incomplete, inaccurate, outdated, biased, or unsuitable for a particular purpose.

You are responsible for reviewing and verifying AI output before using, relying on, publishing, or sending it. AI output is not legal, financial, tax, compliance, or professional advice. Do not submit information to an AI feature unless you have authority to process it in that manner.

8. Trials, Subscriptions, and Billing

BrokerKnight may offer a free trial. Unless otherwise stated in writing, the standard free trial is 30 days. We may modify trial eligibility, duration, features, or availability and may prevent repeated or abusive trial use.

Paid plans, pricing, included usage, billing frequency, and renewal terms are displayed at purchase or stated in an order. By starting a paid subscription, you authorize BrokerKnight and its payment provider to charge the payment method on file for recurring subscription fees, applicable taxes, and other authorized charges.

Subscriptions renew automatically for successive billing periods unless canceled before the next renewal date. You may cancel through the available billing portal or by contacting lisa@brokerknight.com. Cancellation stops future renewal charges but does not retroactively cancel charges already incurred. Unless otherwise required by law or expressly agreed in writing, paid subscription charges are nonrefundable, and no credits or prorated refunds are provided for partial billing periods, unused seats, unused features, or early cancellation. After cancellation, paid access generally continues through the end of the current paid billing period.

We may change pricing or plan terms with advance notice applicable to a future billing period. Failure to pay may result in suspension or termination. You remain responsible for charges incurred before termination.

9. Intellectual Property

The Services—including software, design, interfaces, trademarks, logos, text, graphics, templates, workflows, documentation, and underlying technology—are owned by BrokerKnight, CloseFlow LLC, or their licensors and are protected by intellectual-property laws.

Subject to these Terms and payment of applicable fees, BrokerKnight grants you a limited, nonexclusive, nontransferable, revocable right to access and use the Services for your internal business purposes during the applicable subscription or trial period.

If you provide feedback or suggestions, you grant us a worldwide, perpetual, irrevocable, royalty-free right to use them without restriction or compensation, provided we do not publicly identify you as the source without permission.

10. Confidentiality

Each party may receive nonpublic information that should reasonably be understood as confidential. The receiving party will use reasonable care to protect that information and use it only for purposes related to the Services. Confidential information does not include information that becomes public without breach, was already lawfully known, is received lawfully without confidentiality duty, or is independently developed.

A party may disclose confidential information when legally required, provided it gives notice when legally permitted and reasonably cooperates with protective measures.

11. Suspension and Termination

You may stop using the Services at any time and may cancel a paid subscription as described above. We may suspend or terminate access if you materially violate these Terms, fail to pay, create security or legal risk, misuse the Services, or if continued service is prohibited by law or a third-party dependency.

Where reasonably practicable, we will provide notice and an opportunity to cure before terminating for breach. We may act immediately when necessary to prevent harm, unauthorized access, fraud, illegal activity, or security risk.

Provisions that by their nature should survive termination will survive, including payment obligations, intellectual-property provisions, disclaimers, liability limitations, indemnity, and dispute provisions.

12. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." BROKERKNIGHT DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, SECURITY, AND ERROR-FREE OPERATION.

WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, THAT ALL ERRORS WILL BE CORRECTED, THAT THIRD-PARTY INTEGRATIONS WILL REMAIN AVAILABLE, OR THAT THE SERVICES WILL SATISFY EVERY LEGAL, REGULATORY, BROKERAGE, TRANSACTION, OR RECORD-RETENTION REQUIREMENT.

Some jurisdictions do not allow certain warranty exclusions, so some exclusions may not apply to you.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BROKERKNIGHT, CLOSEFLOW LLC, AND THEIR OWNERS, EMPLOYEES, CONTRACTORS, AFFILIATES, AND LICENSORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, TRANSACTIONS, OR OPPORTUNITIES, ARISING FROM OR RELATED TO THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF BROKERKNIGHT AND CLOSEFLOW LLC ARISING FROM OR RELATED TO THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO BROKERKNIGHT FOR THE SERVICES DURING THE SIX MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS ($100).

The limitations apply regardless of the form of action and to the extent permitted by law. Some jurisdictions do not allow certain limitations, so portions may not apply to you.

14. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless BrokerKnight, CloseFlow LLC, and their owners, employees, contractors, affiliates, and licensors from claims, losses, liabilities, damages, judgments, penalties, costs, and reasonable attorneys' fees arising from or related to your User Content; your use or misuse of the Services; your violation of these Terms; your violation of law, professional duties, or third-party rights; or the acts or omissions of users you authorize.

15. Governing Law and Venue

These Terms are governed by the laws of the State of Montana, without regard to conflict-of-law principles. Any dispute arising from or relating to these Terms or the Services will be brought exclusively in the state or federal courts with jurisdiction in Flathead County, Montana, and each party consents to personal jurisdiction and venue there.

Before filing a claim, each party agrees to make a good-faith effort to resolve the dispute informally by providing written notice and allowing at least 30 days for discussion, except where immediate injunctive or protective relief is reasonably necessary.

16. Changes to These Terms

We may update these Terms from time to time. We will post the revised Terms with a new effective date. If a change is material, we may provide additional notice through the Services or by email. Continued use after the effective date constitutes acceptance of the updated Terms. If you do not agree, you must stop using the Services and cancel any subscription.

17. General Terms

These Terms, the BrokerKnight Privacy Policy, any applicable order, and any additional written terms accepted by the parties constitute the agreement concerning the Services. If an order conflicts with these Terms, the order controls only for the conflicting subject matter.

You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, reorganization, sale of assets, or by operation of law. Failure to enforce a provision is not a waiver. If a provision is unenforceable, it will be modified to the minimum extent necessary, and the remaining provisions will remain. Headings are for convenience only. Electronic communications and acceptances satisfy writing and signature requirements to the extent permitted by law.

18. Contact

Questions about these Terms may be sent to:

CloseFlow LLC dba BrokerKnight
Email: lisa@brokerknight.com